Ring Alarm Keypad - 1st Generation

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To return a product please open a returns request and follow the instructions to start a request.

RETURNING AN UNWANTED ITEM

If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within 30 days of receipt for a refund.

Please be aware that we will not refund your return postage costs, as there is no error on our part. When returning items you must ensure the goods are packaged adequately to protect against damage. We recommend that you return your item recorded delivery as we cannot be held responsible for any items that you return to us that get lost in post.

ARRIVED DAMAGED DURING DELIVERY, DEFECTIVE OR INCORRECT ITEM

You can return your purchase to us within 30 days of the date you received the item if it has been damaged during delivery, is defective or isn't what you ordered. We will issue a full refund or a replacement, if possible, at no additional cost.

PROCESSING YOUR REFUND

On receipt of your authorised return we will process your refund within 1-3 working days. Please note, this does not include your bank's processing time. Please check with your bank if the refund has not appeared within 10 days. On the date the refund is completed, we'll send you an email message confirming the date and amount. Refunds will be made to the original payment method used for the purchase.